CALENDAR

RENEWING ONLINE:

If I am renewing online and want to reduce the number of season tickets from the quantity I had last year?
Orders can be REDUCED on the web site. In the comment box, please tell us which seats you would like to keep.

If I am renewing online and want to increase the number of season tickets from the quantity I had last year?
Use the ADDITIONAL ORDERS area to increase the number of season tickets from what was ordered last year. In the comment box place whether you would like to a) maintain your current seats and place the new(s) one as close as possible or b) move all seats together.

I do not wish to pay by e-check.
TO HELP KEEP TICKET PRICES FROM INCREASING, THE SPARTANS ASK THAT YOU PAY FOR HOCKEY SEASON TICKETS BY CHECK!!! Each year, the athletic department spends over $350,000 in credit card fees. Paying by check reduces fees and enables ticket prices to remain stable. However, we do accept Visa, Mastercard, Discover and American Express.

What does "POPULATING SHOPPER INFORMATION" error message mean? There's a technical problem with your season ticket account. Please email tickets@msu.edu and include your account number and PIN number.

What does "PLEASE TRY YOUR CUSTOMER NUMBER AND PIN AGAIN" error message mean? It means either the customer number or the PIN you are entering is not correct. Please email tickets@msu.edu with your account number and PIN number OR you have already registered with our site, so use your email address and password to login.

What does "THE EMAIL ADDRESS YOU ENTERED IS ALREADY IN USE, PLEASE TRY AGAIN" mean? You have already registered online with this email address. Please login with your email address and password (use forgot password if you have forgotten your password). A message may appear indicating that there are no online applications available for this account - please follow the instructions on this page to register your email address with your season ticket account number and PIN.

What if I cannot remember my password?
Use forgot password link and your password will be emailed to you.

I have registered before, but my address for e-mail changed?
Please login with your old email address and use the My Account, Edit My Account feature on the site to change your email address.

I input my e-mail address and password but cannot login?
Please email tickets@msu.edu with your email address that you are using and PIN.

I click on FORGOT PASSWORD but do not get an e-mail with my password?
Please email tickets@msu.edu.

GENERAL QUESTIONS:

How do I renew my tickets?
To renew season tickets go to www.msuspartans.com or send in your Season Ticket Renewal (mailed in August) application by September 1st, 2006. If you renew online, you will get a CONFIRMATION OF PAYMENT.

I am ordering for the first time. Can I pick my seats and are they guaranteed?
You may request a seat location, but all season tickets will be allocated according to the Ralph Young Fund ticket priority system. Your seat location will be based on availability and your current RYF membership level relative to all other orders. The Spartan Ticket Office will not know what availability is until ALL renewals are in and changes/adjustments are made. (early September).

How can I pay for my tickets?
E-check- TO HELP KEEP TICKET PRICES FROM INCREASING, THE SPARTANS ASK THAT YOU PAY FOR HOCKEY SEASON TICKETS BY CHECK!!! Each year, the athletic department spends over $350,000 in credit card fees. Paying by check reduces fees and enables ticket prices to remain stable. The Spartan Ticket Office also accepts Visa, MasterCard, Discover and American Express.

What happens if I choose not to renew my season tickets?
Account Priority, which is earned through consecutive years of season ticket purchases, will be forfeited. The seat(s) will be offered to other Spartan Fans for purchase and they will then have renewal rights to the seat(s). Should you desire season tickets in future seasons, you will be given the best tickets available at that time according to your priority level.

Why is there a renewal deadline?
Season Ticket holders are eligible to renew existing seats provided they renew by the September 1st deadline. The deadline enables the Ticket Office to review seats available for reallocation to existing season ticket holders and determine what can be sold to new season ticket holders.

How do I request a seat change?
If you would like to request a seat change, please use the comment box that is on your renewal for your request. Seat change requests will be prioritized and filled according to seat availability and your RYF membership level relative to all requests. For more information, please visit the Ralph Young Fund website at (www.ryf.msu.edu).

How do I improve my seats?
Please use the comment box that is on your renewal for your request. If available, your request for seat change will be reviewed by Ralph Young Fund membership level, with all ties broken by lifetime giving to MSU Athletics.

Can I change name or address on season tickets?
An account name cannot be changed and tickets cannot be transferred for any reason other than death of the season ticket holder of record. In that case, only a surviving spouse may retain the season tickets and years of purchase. Make any changes in address and phone numbers on the Season Ticket Renewal Application.

When will I know my seat location?
When tickets are mailed in October.

I am a new season ticket holder and need Handicap seating.
Please provide documentation that you are in a wheelchair.

How do I get Faculty/Staff tickets?
Fill out the employee verification form at msuspartans.com. Limit 2 per employee. Eligible 1) all faculty and staff employees with at least a half-time assignment, 2) adjunct faculty appointments, 3) clinical faculty and staff at least a half-time assignment, 4) MSU credit union employees (with ID), 5) university retirees with full Michigan State University retirement benefits, 6) adjunct and clinical emeritus. Not Eligible 1) temporary assignments, 2) on-call assignments, 3) visiting faculty, 4) part-time positions.

What time will games begin?
The most up to date game time information can be found on the official MSU Athletics web site www.msuspartans.com or by calling 517.432.TIME.

When do individual home hockey game tickets become available?
Individual home hockey tickets will go on sale October 1st, based on availability. Mini-Plans may also be available on October 1st. U of M games may not be available individually.

When will I receive my tickets?
Season tickets will be received at least 2 weeks prior to the first game of the season.

AWAY GAMES:

When can I purchase away-game hockey tickets?
Away games will be available as soon as we receive all of our pricing information from the institutions we travel to. (Mid-September). Games at Joe Louis Arena go on sale through the Joe Louis box office (313 396 7575) in October. MSU usually receives an allotment for games at "The Joe" about 1 month prior to the event. There may be some restrictions on the number of tickets that can be purchased on certain games and some games could be restricted to donors or season ticket holders only.

Munn Arena Policies: Do I need a ticket for a child?
The policy is that everyone entering the stadium needs a ticket.

Are pagers, cell phones, radios or cameras allowed into Munn Arena?
Pagers, cell phones, radios and small cameras are all allowed into Munn. NO FLASH CAMERAS DURING PLAY.

Can I bring my Michigan State flag into Munn Arena?
Flags and flagpoles are not permitted into the stadium.

Am I allowed to bring in a thermos of hot chocolate?
Thermoses, coolers, cups, bottles, cans, flasks, alcoholic beverages, or containers of any kind are not allowed in Munn Arean. Aerosol and spray cans are also not permitted.

Am I allowed to bring my own food into Munn Arena?
No, there are plenty of concessions stands in the stadium.*

Am I able to smoke in the Munn Arena?
In keeping with the University policy there is no smoking in campus facilities.

Can I bring my camcorder into Munn Arena
Camcorders and tripods are not permitted into the stadium.

Is there an ATM machine in Munn Arena?
We do not have an ATM machine in Munn Arena.

Once I enter Munn Arena can I leave and come back?
Once you enter the stadium there is no re-entry.

*Exceptions for medical reasons will be addressed individually at the gates.* PARKING:

How can I reserve or change my parking lot?
Ralph Young Fund donors with Honorary Coach status or higher, qualify for a parking pass. Please contact the Ralph Young Fund office directly at 517-432-4610 or visit the RYF web site for additional information (www.ryf.msu.edu). To order your parking pass, call the Athletic Ticket Office. 800 GO STATE, 517 355 1610

Who qualifies for complimentary parking?
Munn Arena Suite & Club Seat holders, Scholarship and Directors Club members receive complimentary parking.

Where is handicap parking?
Located on Birch Rd between Munn Arena and The Breslin Center.

Ralph Young Foundation:
(www.ryf.msu.edu or 517.432.4610)