RENEWING ONLINE:
If I am renewing online and want to reduce the number of season tickets from the quantity I had last year? Orders can be REDUCED when you renew season tickets. Please indicate which seats you would like to keep.

If I am renewing online and want to increase the number of season tickets from the quantity I had last year? Use the ADDITIONAL ORDERS area to request an increase in the number of season tickets from what was ordered last year. In the comment box place whether you would like to a) maintain your current seats and place the new one(s) as close as possible or b) move all seats together.

I do not wish to pay by e-check. TO HELP KEEP TICKET PRICES FROM INCREASING, THE SPARTANS ASK THAT YOU PAY FOR WOMEN'S BASKETBALL SEASON TICKETS BY CHECK!!! Each year, the athletic department spends over $350,000 in credit card fees. Paying by check reduces fees and enables ticket prices to remain stable. What does "POPULATING SHOPPER INFORMATION" error message mean? There's a technical problem with your season ticket account. Please email tickets@msu.edu and include your account number and PIN number.

What does "PLEASE TRY YOUR CUSTOMER NUMBER AND PIN AGAIN" error message mean? It means either the customer number or the PIN you are entering is not correct. Please email tickets@msu.edu with your account number and PIN number.

What does "THE EMAIL ADDRESS YOU ENTERED IS ALREADY IN USE, PLEASE TRY AGAIN" mean? You have already registered online with this email address. Please login with your email address and password (use forgot password if you have forgotten your password). A message may appear indicating that there are no online applications available for this account - please follow the instructions on this page to register your email address with your season ticket account number and PIN. What if I cannot remember my password? Use forgot password link and your password will be emailed to you.

I have registered before, but my address for e-mail changed? Please login with your old email address and use the My Account, Edit My Account feature on the site to change your email address.

I input my e-mail address and password but cannot login? Please email tickets@msu.edu with your email address that you are using and PIN. I click on FORGOT PASSWORD but do not get an e-mail with my password? Please email tickets@msu.edu.

GENERAL QUESTIONS:

How do I renew my tickets? To renew season tickets go to www.msuspartans.com or send in your Season Ticket Renewal (mailed in mid-September) application by October 1st, 2008. If you renew online you will get a CONFIRMATION OF PAYMENT. I am ordering for the first time. Can I pick my seats and are they guaranteed? You may request a seat location, but all season tickets will be allocated according to the Spartan Fund ticket priority system. Your seat location will be based on availability and your current donor level relative to all other orders. The Spartan Ticket Office will not know what is available until ALL renewals are in and changes/adjustments are made. (mid-October). How can I pay for my tickets? E-check- TO HELP KEEP TICKET PRICES FROM INCREASING, THE SPARTANS ASK THAT YOU PAY FOR WOMEN'S BASKETBALL SEASON TICKETS BY CHECK!!! Each year, the athletic department spends over $350,000 in credit card fees. Paying by check reduces fees and enables ticket prices to remain stable. The Spartan Ticket Office also accepts Visa, MasterCard, Discover Card and American Express.

What happens if I choose not to renew my season tickets? Account Priority, which is earned through consecutive years of season ticket purchases, will be forfeited. The seat(s) will be offered to other Spartan Fans for purchase and they will then have renewal rights to the seat(s). Should you desire season tickets in future seasons, you will be given the best tickets available at that time according to your priority level. Why is there a renewal deadline? Season Ticket holders are eligible to renew existing seats provided they renew by the October 1st deadline. The deadline enables the Ticket Office to review seats available for reallocation to existing season ticket holders and determine what can be sold to new season ticket holders.

How do I request a seat change? If you would like to request a seat change, please use the comment box that is on your renewal for your request. Seat change requests will be prioritized and filled according to seat availability and your RYF membership level relative to all requests. For more information, please visit the Ralph Young Fund website at (www.ryf.msu.edu).

How do I improve my seats? Please use the comment box that is on your renewal for your request. If available, your request for seat change will be reviewed by Spartan Fund membership level, with all ties broken by lifetime giving to MSU Athletics. Can I change name or address on season tickets? An account name cannot be changed and tickets cannot be transferred for any reason other than death of the season ticket holder of record. In that case, only a surviving spouse may retain the season tickets and years of purchase. Make any changes in address and phone numbers on the Season Ticket Renewal Application.

When will I know my seat location? When tickets are mailed in mid-October.

How do I get Faculty/Staff tickets? Fax or bring proof of employment and fill out the Employee Verification form online. Limit 2 per employee. Eligible 1) all faculty and staff employees with at least a half-time assignment, 2) adjunct faculty appointments, 3) clinical faculty and staff at least a half-time assignment, 4) MSU credit union employees (with ID), 5) university retirees with full Michigan State University retirement benefits, 6) adjunct and clinical emeritus. Not Eligible 1) temporary assignments, 2) on-call assignments, 3) visiting faculty, 4) part-time positions.

What time will games begin? The most up to date game time information can be found on the official MSU Athletics web site www.msuspartans.com or by calling 517.432.TIME.

When do individual home women's basketball game tickets become available? Individual home women's basketball tickets will go on sale late October.

When will I receive my tickets? Season tickets will be received at least 2 weeks prior to the first game of the season.

Breslin Center Policies:

What size bag am I allowed to bring into Breslin Center? The bag must be smaller than 5 1/2" x 8 1/2" x 2". Any purses, fanny packs, backpacks, and diaper bags bigger than that size, you will be requested to take back to your car. There is no holding area at the arena to lock up your bag. *

Am I allowed to bring in seat cushions into the arena? Seat cushions are allowed into the arena excluding the chair back cushions.

Are pagers, cell phones, radios or cameras allowed into Breslin Center? Pagers, cell phones, radios and small cameras are all allowed into Breslin. NO FLASH CAMERAS DURING PLAY.

Am I allowed to bring my own drink into Breslin Center? Thermoses, coolers, cups, bottles, cans, flasks, alcoholic beverages, or containers of any kind are not allowed.

Am I allowed to bring my own food into Breslin Center? No, there are plenty of concessions stands in the arena.*

Am I able to smoke in Breslin Center? In keeping with the University policy there is no smoking in campus facilities.

Can I bring my camcorder into Breslin Center? Camcorders and tripods are not permitted into the arena.

Is there an ATM machine in Breslin Center? We do have an ATM machine in Breslin, located by Gate B.

Once I enter Breslin Center can I leave and come back? Once you enter the arena there is no re-entry.

*Exceptions for medical reasons will be addressed individually at the gates.*

PARKING:

How can I reserve or change my parking lot? Season parking permits are available to season ticket holders only in the Breslin Center and Jenison parking lots. Parking lot locations are allocated annually and based on Spartan Fund donor priority.

Who qualifies for complimentary parking? Courtside Seat season ticket holders receive complimentary parking.

Where is handicap parking? Located on Birch Rd between Munn Arena and The Breslin Center.

For more information on the Spartan Fund: (www.spartanfund.msu.edu or 517.432.4610)